Tradly
  1. Concierge Service - Mobile App Deployments

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Goal of the Concierge Service:

To get the app branded, uploaded, and approved in both the App Store and Play Store.

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What It Covers:

  • Cloning the purchased Tradly code.
  • Applying the necessary API keys.
  • Uploading logos and assets for the app icon.
  • Connecting Firebase for chat (if required).
  • Integrating Google Maps (if needed).
  • Testing all existing functionalities.
  • Creating an app bundle from the code.
  • Uploading the app to the respective stores.
  • Waiting for the client to complete the app store/play store information.
  • Submitting the app for review.
  • Responding to any queries from Apple/Google during the approval process.
  • Handover once the app is approved.

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What It Does NOT Cover:

  • Purchasing App Store or Play Store licenses.
  • Adding new features during the concierge service phase (even if paid).
  • Setting up Play Store and App Store information in the respective consoles.
  • Handling legal formalities.

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Mobile App Concierge Deployment Service – FAQ

General Questions
1. What is the Mobile App Concierge Deployment Service?
After purchasing the app source code, we handle the entire bundle generation process using our systems. We use our Mac devices for App Store bundle generation and manage provisioning for both Play Store and App Store. To complete this process, we require:

  • Your app’s logo
  • App name
  • Certificates for App Store and Play Store

We take care of all the provisioning steps to get your app ready for deployment.

2. Who is this service for?
This service is designed for:

  • Non-technical users who are unfamiliar with mobile app build processes.
  • Technical users who are not mobile developers and need assistance with build generation and deployment.
  • Even experienced developers might find this process complex, so we simplify it for you.

3. How is this different from deploying the app myself?
While you can deploy the app yourself, there are several settings and configurations that require expertise, such as:

  • Adding Tradly API keys and tradly related things
  • Completing the Play Store & App Store submission process
  • Ensuring compliance with privacy rules and regulations
  • Since we are familiar with the APIs used and data privacy levels, we ensure everything is set up correctly, reducing the risk of rejection from app stores.

4. How long does the deployment process take?
The process typically takes two weeks, as it involves:

  • Gathering information from you (logos, descriptions, etc.)
  • Addressing potential issues during the deployment process
  • Ensuring a smooth submission to Play Store & App Store

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What’s Included in the Concierge Service?

5. Does the service include building the app from the Tradly source code? ✅ Yes

6. Do you handle both Play Store and App Store uploads? ✅ Yes

7. Will you generate the necessary certificates and provisioning profiles? ✅ Yes

8. Do you help with App Store and Play Store compliance issues? ✅ Yes

9. Will you handle app re-submissions if it gets rejected? ✅ Yes

10. Is App Store Optimization (ASO) included in the service?
❌ No, but it is available as an additional paid service.

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What’s NOT Included in the Concierge Service?

11. Do you provide custom UI/UX changes?
❌ No, but we offer this as an additional paid service.

12. Can you integrate third-party APIs or services?
❌ No, but this can be done as part of a custom development request.

13. Will you add new features or modify existing ones?
❌ No, the service only ensures that existing functionalities work correctly.
If new features or modifications are needed, additional charges will apply.

14. Does this service include setting up a backend or database?
❌ No, the app is hosted on Tradly’s server and database.

15. Is ongoing maintenance and updates included in the service?
❌ No, we do not provide ongoing maintenance unless an API breaks. However, we use API versioning to ensure stability.

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Deployment & Technical Requirements

16. What do I need to provide for the deployment process?

  • Logo
  • Access to Play Store and App Store developer accounts

17. Do I need a developer account with Apple and Google?
✅ Yes, you must have an Apple Developer Account and a Google Play Developer Account to publish your app.

18. What branding assets do I need to provide?
You need to upload your logos, descriptions, and other branding details to the respective app store profiles.

19. What happens if my app is rejected by Apple or Google?
We will assist in resolving the issue and guide you through resubmission.

20. How can I track the progress of my app deployment?
You can monitor the status via:

  • Google Play Console
  • Apple App Store Connect

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Post-Deployment & Support

21. Do you provide updates for future app versions?
❌ No, updates are not included, but we can assist as a paid service.

22. Can I request emergency fixes after deployment?
✅ Yes, we provide emergency fixes if required.

23. What if I want to change my app’s branding after deployment?
❌ Branding changes are not included, but can be done at an additional cost.

24. Do you offer ongoing support after deployment?
❌ No, but we ensure that for the first 30 days after launch, everything runs smoothly.
Since our API versioning system prevents breaking changes, existing functionalities will continue to work.

25. How can I update my app in the future?
You can contact us for:

  • Custom development requests
  • App updates
    We will provide an hourly quote based on your needs.
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